BP Adams’ Town Hall Questions
Resident engagement is at the heart of NYCHA’s mission and is a key focus of NextGen NYCHA, the authority’s 10-year strategic plan to improve residents’ quality of life.
On November 3, 2016, NYCHA and Borough President Adams’ held a Town Hall at Uncommon High School to hear from residents and community members. NYCHA Chair and CEO Shola Olatoye had the opportunity to speak with residents, discussing NextGen NYCHA and initiatives such as affordable housing, NexGen Neighborhoods, PACT, Mission Makeover, Youth Council and more.
To reach as many NYCHA families as possible, answers to the most common questions received at the Brooklyn Town hall are below. If you have any follow up questions, please do not hesitate to reach out to your management office and remember NYCHA residents should call the Customer Contact Center at (718) 707-7771 or use the MyNYCHA app to report maintenance issues.
Common NYCHA Questions
Q: There is no heat in my apartment, what should I do?
A: NYCHA takes heat outages very seriously and treats every outage as an emergency repair. If a resident doesn’t have heat during the winter, they should contact us immediately. Residents can report any outages by calling (718) 707-7771 or through the MyNYCHA app. They will be provided a work ticket number. The status of current outages can be checked on our website.
Heat season is between October 1 through May 31. During this time the indoor temperature must be at least 68 degrees between 6 a.m. and 10 p.m. when it’s below 55 degrees outside. From 10 p.m. to 6 a.m., the indoor temperature must be at least 55 degrees when it’s below 40 degrees outside. Hot water must be kept at a minimum temperature of 120 degrees year-round.
Q: Why are some ticket orders closed without visiting a resident?
A: NYCHA is working to streamline our repair process to improve customer service and resolve issues as quickly as possible. Maintenance workers will not always visit individual apartments when the issue can be fixed by addressing a building wide issue (such as faulty boilers) or by fixing an underlying problem rooted in another apartment (such as a leak from an upstairs unit).
To improve service to our residents, NYCHA launched a new initiative called “Quick Calls.” Quick Calls is a new tool to more quickly communicate with residents when there is a heat or hot water outage through an automated phone call. Residents will receive two calls; the first will be as soon as NYCHA is aware of the problem and the second call will be when the issue is resolved. Currently, Quick Calls will be used for heat and/or hot water problems that impact an entire development, entire building or a line of apartments.
Q: What is FlexOps?
A: NYCHA staff currently works from 8 a.m. to 4 p.m. Monday through Friday. The pilot program called FlexOps would create early morning, night and weekend shifts in order to give better customer service to our residents.
Q: I think my rent is too much. What should I do?
A: NYCHA’s mission is to increase opportunities for low- and moderate-income New Yorkers by providing safe, affordable housing and facilitating access to social and community services. More than 400,000 New Yorkers reside in NYCHA’s 328 public housing developments across the City’s five boroughs. Paying rent supports your development’s services and amenities. Residents pay 30% of their household income. All residents must be on the lease in order to correctly calculate the rent. If a resident disagrees with their rent calculation they can sit down with their Housing Assistant and go through how their rent was calculated.
Q: Do I have rights to the apartment if I am not on the lease?
A: Residents who are not on the lease when the Head of Household passes away or moves will not be able to stay in the apartment. If a resident has been living at NYCHA but not reporting their income they are paying less rent than is required of them. Paying rent supports your development’s services and amenities.
Q: How do I add someone to my lease?
A: Residents may request permanent or temporary permission to add someone to their household. This must be done at the management office. Adding all residents to the lease gives residents rights to the apartment if the head of the household moves or passes away, allows NYCHA to know who is living in the apartments for the safety of all residents and assures that the rent is properly calculated, which partially pays for running and maintaining the buildings. Permanent permission will only be granted to family members: husband, wife, son, daughter, stepson, stepdaughter, father, mother, stepfather, stepmother, brother (including half-brother), sister (including half-sister), grandfather, grandmother, grandson, granddaughter, son-in-law, daughter-in-law, father-in-law, or mother-in-law. Residents living in senior buildings will not be allowed to have non-senior family members live with them.
Q: How do I get a parking spot at a NYCHA development?
A: NYCHA contracted Greystone Parking Services to oversee the permit issuance process and the enforcement of parking rules and regulations at all of NYCHA’s parking facilities. Find out more at nychaparking.com.
Q: Do I have to pay for an AC?
A: Air conditioners use a lot of energy and increase the Authority’s utility bill. Residents must pay a small fee for owning an air conditioner. They must also purchase the AC on their own.
Q: A dangerous incident happened to my family and I need to move. What should I do?
A: The Emergency Transfer Program allows tenants and their authorized family members to apply confidentially for transfers to developments located in another area of the city. Please obtain police reports and speak to your management office about filling out the required forms. NYCHA wants residents to feel safe in their communities.
Q: Am I on the NYCHA waiting list for an apartment?
A: Residents must apply every two years to stay active on the preliminary waiting list for public housing. Please click here to learn more about NYCHA priorities, how to check on your application or apply online.
Q: How can I move to a development closer to my doctor?
A: A medical transfers allows residents to live closer to their doctor’s office. They must speak with their management office and provide documentation.
Q: Why isn’t my intercom working?
A: The intercom at 272 Wyckoff Street was repaired last month. If you’re still having problems, please call the Customer Contact Center at (718) 707-7771 or use the MyNYCHA app to let us know.
Q: How much longer will NYCHA be performing brick repair?
A: Contractors completed the brick work. We took down all the sidewalk sheds except for those around building 1, and these will be coming down shortly.
Q: Why is the front door unlocked?
A: The door at 234 Sandy Street is now fixed and another sign was posted in the building for residents without keys to visit the management office.
Van Dyke I
Q: The new lights via MAP are not correctly timed. Can this be fixed?
A: DX, the construction manager for the Van Dyke lighting project, has been working closely with management, including night time walk-throughs to address the concerns.
Q: Why is the front door unlocked?
A: The door at 422 Blake Avenue was repaired in November 2016.
Q: How can we get rid of the rodents at the Community Center?
A: The exterminator has treated the basements and grounds three times a month since July. He will continue to treat them weekly.
Q: When will the roof be updated?
A: The roof work is scheduled to begin April 2017 and should be completed by May 2019.
Q: Why was a permit to close a street for a community event denied?
A: NYCHA does not control the opening or closing of streets. Please reach out to your local precinct for more information.
Brooklyn Borough Hall
209 Joralemon Street
Brooklyn, NY 11201
p: (718) 802 3700 | f: (718) 802 3778